Effective Date: 1st November 2024

Thank you for choosing Dawateaam for your Arabic language learning journey. Please read our Refund and Return Policy carefully before making any purchase, as all sales are final and non-refundable.

1. No Refund Policy

Digital Products and Courses: Due to the nature of digital content and online courses, we do not offer refunds for any purchases, including paid courses, subscriptions, or downloadable materials.

Free Content: Access to free courses and materials does not qualify for refunds or compensation.

2. Exceptions

We may consider refunds or course replacements only in the following exceptional circumstances:

• Duplicate Payment: If you accidentally make duplicate payments for the same course, we will refund the duplicate amount after verification.
• Technical Errors: If a technical error on our platform prevents access to the course you purchased and the issue cannot be resolved within a reasonable time.

Refund will be credited within 2-3 working days in the original payment meathod.

To request assistance for these exceptions, please contact us at support@dawateaam.com with your payment receipt and issue details.

3. Course Access Issues

If you face any technical difficulties accessing your purchased course, please reach out to us at support@dawateaam.com. We will work promptly to resolve the issue and ensure you can continue your learning journey.

4. Changes to This Policy

Dawateaam reserves the right to modify this Refund and Return Policy at any time. Any updates will be posted on this page, and the effective date will be updated accordingly.

5. Contact Us

If you have any questions or need support regarding this policy, please contact us at:

• Email: support@dawateaam.com
• Phone: +91 8700015303